Refund & cancellation policy

1. What you are buying

You are buying time-limited access to digital study content, delivered the moment we approve your payment. Nothing is shipped to you, so there is no physical item to return.

2. When we refund

Refund requests must reach us within 7 days of the payment date.

• You paid twice for the same subject and the second payment was not needed.
• Your payment was verified but the access did not appear on your account, and we could not fix it within 48 hours.
• You sent money by mistake — for example a wrong amount or a duplicate transfer — and the access has not been used.
• You were charged the wrong amount because of an error on our side.

3. When we do not refund

• You have already used the access. In practice, once the locked answer content for that subject has been opened we treat it as consumed.
• You changed your mind about the subject, or decided not to sit the exam.
• Your syllabus, session or course list changed after you bought access. Access stays valid until the expiry date shown on your dashboard.
• Your account was suspended for sharing, scraping or resale.
• The exam did not follow our question analysis. We publish an analysis and a probability judgement — not a guarantee.

4. How to ask for a refund

Requests without a transaction ID cannot be traced, and we will have to ask you for it before we can do anything.

• Message us using the contact details on our contact page.
• Include your bKash TrxID, the amount, the date you sent it, and the email you signed in with.
• Tell us in one line why you are asking.

5. How and when you get the money

Approved refunds are sent back by bKash to the number you paid from, once we have verified the transaction. Please allow 3 to 7 working days after approval. If the money must go to a different number, tell us that number when you write to us.

6. If your payment was rejected

If we cannot match your TrxID to a payment we actually received, the request is rejected and no money changes hands. Check the number you sent to, and if the money did leave your account, contact us with the TrxID and the bKash statement so we can trace it.

7. Cancellation

Nothing renews automatically, so there is no subscription to cancel. Access simply expires on the date shown on your dashboard, and you can stop using the site at any time.