Contact us
For payments, access problems, corrections or anything else — here is how to reach us, and what to include so we can help in one reply.
Last updated: 20 September 2026
Before you write
- Include your bKash TrxID and the date you sent the payment.
- Tell us the email you signed in with.
- For a content correction, give the subject, the unit and the question number.
What to expect
A person reads every message — there is no ticket robot. Payment questions are usually answered within 24 hours, and everything else normally within two working days.
Payment verification runs through the same queue, so a clear TrxID is still the fastest way to get your access.
Payment or access not working?
Check the status on your account page first. A pending request means we have your TrxID and are verifying it. A rejected request means the TrxID could not be matched to a payment we received — nothing was charged to you.
- Requests stay pending until a person approves them. That is normal, not an error.
- Access always starts from the approval time, so a slow verification never shortens your access period.
Refunds
Refunds are governed by our refund and cancellation policy. Read that page first — it explains the 7-day window and the cases we cannot refund — and include the TrxID so we can find your payment quickly.
Reporting a problem with the site
If a page will not load, an answer looks wrong, or a locked section stayed locked after payment, tell us what you were doing and which subject and unit you were on. A screenshot helps us fix it faster.